FREQUENTLY ASKED QUESTIONS

We are located at 206 Market Street in downtown Portsmouth NH! There is convenient street parking, as well as the Foundry Garage and Hanover Garage.

We are open Tuesday-Saturday from 11 AM - 6 PM, Sunday from 11 AM - 4 PM, and we are closed on Mondays. Our online shop is open 24/7! 

Right now we are only shipping to the continental US. Shipping rates are calculated at checkout based on the size of the order and the distance it is being shipped. 

If you have any questions or concerns, please reach out to our assistant manager Caitlin at support@ottercreekshop.co. You can also call the shop during our regular business hours at (603) 427-8480.

Yes! If you are local to the Portsmouth, NH area and would like to place an order for pickup, please select "pick up" at checkout and you will be notified when your order is ready for pick up. When you arrive at the store, please call us at (603) 247-8480 and a member of our team will bring your order out!

We offer exchanges or returns for store credit within 14 days of purchase. Items must be in unwashed/unworn and in original condition, and proof of purchase is required. We do not cover return shipping for online orders returned by mail.